Your park day shouldn't be a part-time job
The 7 AM scramble. The constant swap-checking. The missed tap-in window. Lightning Lane Multi Pass turns into a part-time job — and your concierge takes that job off your hands.
Sound familiar?
You're on Splash Mountain. Your return window opened 3 minutes ago. By the time you check, it's gone.
It's 7:01 AM. Tron is already gone. You settle for your second choice.
Your kids want ice cream. But you're watching your phone for the next swap window.
Lightning Lane Multi Pass is powerful — but getting the most out of it means constant attention. Return windows shift by the minute. High-demand rides sell out before 7:15 AM. And every decision cascades through the rest of your day.
What your concierge does
Books your first 3 picks
The moment booking opens, your top Lightning Lane selections are made — including your must-rides.
Watches every return window
Return windows shift constantly. Evercay tracks all of them so you don't have to.
Swaps to better times
When a better time opens up, Evercay swaps before you even notice.
Books the next ride immediately
The moment you tap into a ride, the next one is already being booked.
Adjusts as your day unfolds
Plans change. Lines shift. Your concierge adapts — from rope drop to park close.
What guests can expect
We analyse real Lightning Lane availability data every day to make sure your concierge is making the best possible decisions. Here's what the numbers look like:
11+
Avg rides per park day
>90%
Must-ride attractions completed
<30 min after park open
First tap-in
>95%
Rides vs a perfect plan
Based on our analysis of real Lightning Lane data across multiple park days and guest profiles.
What you need
Lightning Lane Multi Pass
Purchase through the My Disney Experience app, available 7 days before your park visit.
My Disney Experience connected
Connect via My Disney Experience in Evercay — quick to set up. We'll detect your Lightning Lane purchase automatically.
How to get started
- 1
Connect via My Disney Experience and Evercay detects your Multi Pass purchase
- 2
Tell us your must-ride attractions — your concierge builds your day around them
- 3
On park day, your concierge handles everything from 7 AM to park close
Frequently asked questions
What does the Park Day Concierge actually do?
It lines up your first three Lightning Lane Multi Pass picks before booking opens, watches every return window across the day, suggests better swaps when an earlier or higher-priority slot appears, and books your next ride the moment you tap in.
Do I still need to buy Lightning Lane Multi Pass?
Yes. Park Day Concierge works alongside Lightning Lane Multi Pass — you purchase it through the My Disney Experience app as normal. Think of your concierge as a co-pilot, not a replacement.
Does Evercay see my Disney login or payment details?
No. Evercay connects via Disney's Friends & Family. You invite Evercay to your Friends & Family list — your My Disney Experience login and credit card details are never accessible to us.
How does my concierge decide which Lightning Lane to book next?
It starts with the must-ride attractions you marked at setup and prioritises those for your initial three picks. Across the rest of the day, it fills every available slot with the best return windows for what's open right now, and shifts toward last-minute openings as the park approaches close.
Can I tell my concierge which rides matter most?
Yes. During setup, you mark your must-ride attractions for the trip. Those slot into your initial three picks first, and your concierge weights the rest of the day around them. You can update your must-ride list any time — even mid-park-day, the next booking will reflect the change.
What does park day actually look like with Park Day Concierge?
By rope drop, your initial three Lightning Lane Multi Pass picks are already lined up. As you tap into each ride, your next selection lands a moment later — no scrolling, no scramble. Between rides, your concierge watches every return window in your park and swaps you to better times when they appear.
Can I change my mind about which rides I want?
Yes. Your must-ride list and ride preferences can be updated any time, including mid-park-day. The very next Lightning Lane booking your concierge makes will reflect the change.
How much does Park Day Concierge cost?
Park Day Concierge is a paid feature with pricing finalised at launch. Reservation Alerts and Wait Time Drops stay free, forever — Park Day Concierge is the deeper product for guests who want their park day fully managed.
What happens if a Lightning Lane ride breaks down?
Your concierge tracks ride closures in real time and adjusts the next booking immediately. If a ride you've already booked goes down, Disney's Multi Pass replacement policy kicks in and your concierge uses that opportunity to book the best available alternative.
Does Park Day Concierge handle Lightning Lane Single Pass too?
Yes. Your concierge manages your Lightning Lane Multi Pass picks and any Lightning Lane Single Pass purchases together, making sure their return windows don't collide. You buy the Single Pass yourself in My Disney Experience — your concierge plans around it.
Part of your full Disney concierge
See our data-driven guide: Best First Lightning Lane Picks for Every Park
Start with free Reservation Alerts
Park Day Concierge is available when you're ready. Start by setting up free alerts for dining, tours, and special events.